Written Job Application and Interview Skills - One day

Overview

This workshop is designed to provide participants with an awareness of current job application techniques when applying for positions within the Western Australian public sector. Participants will gain an understanding of the requirements for effectively addressing job-related requirements/selection criteria as well as preparing for effective interview performance.

Written Job Application Skills - Half-day and One day

Overview

This workshop is designed to provide participants with an awareness of current job application techniques when applying for positions within the Western Australian public sector. Participants will gain an understanding of the requirements for effectively addressing job-related requirements/selection criteria.

Job Interview Skills - Half-day and One day

Overview

Participants will be able to understand and confidently demonstrate the skills of successful job interview techniques.

Accountable and Ethical Decision Making

Participants will gain an understanding of their accountability requirements and the standards of behaviour expected of them in their daily work. Link to Course curriculum below:

PS Commissioner’s Circular 2009-03

Building Personal Resilience

Overview

The program is designed to assist in the development of constructive strategies to increase personal resources in times of frustration and stress.

Conflict Management - Half-day and One-day

Overview

Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations.

Coping with Change

Overview

This workshop will explore the difference between change and transition and will focus on strategies to enable participants to come to terms with what is required in the changed situation. It will enable participants to define their personal attitudes to change and develop personal coping strategies.

Customer Service

Overview

Working effectively with customers, both internal and external, is crucial for today’s organisation. Whether the focus is over the counter, on the phone or other sections of one’s own organisation, this program looks at what constitutes good service and the barriers that may exist to providing a high level of customer service.

The program also identifies the skills that enable people to work effectively with their customers and provides development in these skills areas that will assist participants to more ably meet the needs of their customers. Those difficult customer situations also need to be identified and strategies to more effectively deal with these can be explored.

Dealing with Difficult Situations

Overview

This course explores the nature of difficult situations. Participants examine how they and others look at and react to different situations at work. It will provide techniques to create positive outcomes in difficult or challenging situations.

It is recommended for all employees who deal with difficult situations in the workplace.

Developing a Business Case

Overview

This program will provide participants with the knowledge and skills to analyse, create and communicate a successful business case to meet your organisation's unique needs.

Emotional Intelligence - Half-day and One day

Overview

This program focuses on understanding emotional intelligence concepts and techniques, and applying them in the workplace.

Facilitation Skills - Half-day and One day

Overview

Participants will be able to understand and confidently demonstrate the principles and techniques of effective facilitation for different audiences to achieve positive outcomes.

Interpersonal and Communication Skills - Half-day and One day

Overview

Participants will be able to understand the dynamics of interpersonal relationships and communication skills and develop and practice strategies to be more effective communicators.

Interactive Meeting Process

Overview

We all spend many hours each year in meetings within our organisations. Many times these meetings are unproductive and at times even detrimental to the effective workings of the group. This program investigates processes and strategies that can be adapted to most group meetings. It assists participants to develop procedures that will enhance full participation, lead to higher quality decisions being made and ensure greater follow up in terms of actions to be taken.
The program could be suitable for individuals who lead meetings, or groups that wish to improve their meetings. The course does not include formal meeting procedures.

Minute Taking

Overview

Effective and efficient minute taking is one of the key skills required for the accurate communication of the outcomes of meetings. This course will examine the processes required for effective minute taking and provide opportunity for participants to practise the relevant skills.

Negotiation Skills - Half-day and One day

Overview

Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.

 

Presentation Skills - Half-day and One day

Overview

This program is suitable for participants interested in learning how to plan and present a workshop for others. As well as providing a grounding in sound presentation techniques, it explores issues such as the nature of change and adult learning theory. Participants practise presentation skills and receive feedback on their performance. The course provides a valuable opportunity for people who wish to become involved in up-front training of adults.

Presentation Skills - Two Day

Overview:

This two-day workshop will explore the key elements in developing a workshop to make a professional presentation to an audience. It will allow participants to investigate issues of; planning the presentation; the use of verbal and non-verbal skills during the presentation; the effective use of visual aids to enhance rather that detract from the main messages; and provide strategies for dealing with nerves. The workshop will also assist participants to develop an interactive presentation style with their audiences through an understanding of active listening skills, questioning technique and the use of group processes. There will be opportunities provided during the two days for participants to practice these skills and receive feedback on their performance.

Stress Management

Overview

The program is designed to assist in the development of constructive strategies to increase personal resources in times of frustration and stress.

Team Building

Overview

In today’s workplace staff are required to build links and relationships with others to develop teams capable of cohesively working towards common goals. Ongoing organisational restructuring, and short term project and contract work requires staff to adopt behaviours conducive to building teams with members that understand each other and what the organisation requires of them.

This program focuses on work related issues to establish or redefine team goals and expectations as the base for building effective teams. Exploration of individual styles, team roles and work related issues allow participants to engage in collaborative practice using processes that can be transferred into the workplace.

Team Building with MBTI

Overview

This program uses the Myers-Briggs Type Indicator as a way for teams to identify individual preferences for communicating and making decisions and the impact of this on its functioning. 
A team can identify its personality type profile and identify ways of fully using individual strengths, as well as improving its communication and decision-making.

Time Management - Half-day and One day

Overview

Managing time effectively in the current work situation is vital to individual and organisational survival. It is however a skill that many people find difficult to achieve. Sometimes this is because of their own practice, other times because of the impact of colleagues or organisational procedures. Because of the range of causes of time management difficulties, it is important to provide a range of strategies to meet individual needs and priorities. This session looks at the basic principles of time management and then examines their application to individual situations.

Understanding Yourself and Others

Overview

Some of the major problems experienced in both working and personal relationships are often due to the fact that people perceive the world differently.  There are individual differences between the styles of communication used and ways of making decisions.  These differences are often difficult to understand.

This program helps participants to identify their own preferences and strengths and weaknesses, as well as to increase understanding of others.  It uses the Myers-Briggs Type Indicator (MBTI) in order to identify individual differences.

Writing for Government - Half-day and One day

Overview

This workshop is designed to explore the demands of the writing tasks that present in day-to-day work. The workshop will identify the elements that contribute to creating business documents that are clear, concise and correct.

Emphasis will be given to writers taking responsibility for, and practising skills in revising and editing their work. At all times this will be done in a context that acknowledges the existing skill of the participants but promotes the benefits of refining skills to increase efficiency and effectiveness.

Ministerial Writing - Half-day and One day

Overview

This workshop is designed to provide staff with agency and ministerial expectations for briefing notes and ministerial correspondence. During the workshop participants will engage in activities that focus on writing documents that are clear, concise, correct, considerate and comprehensive. Applying plain English principles will be a focus.

The process of writing from planning through to drafting and editing will be explored, with a focus on writing as a problem solving exercise. Participants will work on content relevant to their area when reviewing and applying concepts presented and practised during the workshop.

Business Writing - Half-day and One day

Overview

Effective business writing is part of the suite of skills that contribute to achieving key business outcomes. Communicating clearly with internal and external clients can be challenging when needing to produce documents that are both strategic and responsive to client needs. These workshops are designed to provide participants with the opportunity to review their understandings about effective writing and the organisations expectations for effective business documents.

Writing in Plain English - Half-day and One day

Overview

This workshop is designed for government employees to explore and practise writing in plain English. It reflects the move by government and the legal profession towards writing plain English when communicating with the general public.

Writing in plain English is more than exchanging complex words for simple words; it focuses on the purpose of the document, the needs of the audience and the best choice of language to deliver key messages.

The workshop will identify elements that contribute to creating plain English documents that are clear, concise and correct. Emphasis will be given to writers taking responsibility for, and practising skills in revising and editing their work.

Recruitment and Selection Skills for Panels - One day

Overview

The program provides participants with the skills required to undertake effective panel selection of staff within the public sector. All information provided will be consistent with legislative requirements, the Public Sector Standards and current selection processes.
The content of the course is based on a combination of the provision of current information, the application of knowledge and skills practice.

Change Management - Half-day and One day

Overview

This workshop will focus on strategies to use to support people through change, as they come to terms with what is required in the changed situation. It will explore the difference between change and transition and the ways in which change needs to be lead, if it is to be effective and productive.

Coaching to Enhance Motivation and Performance

This program is designed for managers and supervisors who have the responsibility for the performance development or supervision of staff. The program is designed to develop skills and understandings to support the learning and development of staff to complement the performance management/ development process and build skill and knowledge within the workplace.