Written Job Application and Interview Skills - One day

Overview

This workshop is designed to provide participants with an awareness of current job application techniques when applying for positions within the Western Australian public sector. Participants will gain an understanding of the requirements for effectively addressing job-related requirements/selection criteria as well as preparing for effective interview performance.

Written Job Application Skills - Half-day and One day

Overview

This workshop is designed to provide participants with an awareness of current job application techniques when applying for positions within the Western Australian public sector. Participants will gain an understanding of the requirements for effectively addressing job-related requirements/selection criteria.

Job Interview Skills - Half-day and One day

Overview

Participants will be able to understand and confidently demonstrate the skills of successful job interview techniques.

Accountable and Ethical Decision Making

Participants will gain an understanding of their accountability requirements and the standards of behaviour expected of them in their daily work. Link to Course curriculum below:

PS Commissioner’s Circular 2009-03

Building Personal Resilience

Overview

The program is designed to assist in the development of constructive strategies to increase personal resources in times of frustration and stress.

Conflict Management - Half-day and One-day

Overview

Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations.

Coping with Change

Overview

This workshop will explore the difference between change and transition and will focus on strategies to enable participants to come to terms with what is required in the changed situation. It will enable participants to define their personal attitudes to change and develop personal coping strategies.

Customer Service

Overview

Working effectively with customers, both internal and external, is crucial for today’s organisation. Whether the focus is over the counter, on the phone or other sections of one’s own organisation, this program looks at what constitutes good service and the barriers that may exist to providing a high level of customer service.

The program also identifies the skills that enable people to work effectively with their customers and provides development in these skills areas that will assist participants to more ably meet the needs of their customers. Those difficult customer situations also need to be identified and strategies to more effectively deal with these can be explored.

Dealing with Difficult Situations

Overview

This course explores the nature of difficult situations. Participants examine how they and others look at and react to different situations at work. It will provide techniques to create positive outcomes in difficult or challenging situations.

It is recommended for all employees who deal with difficult situations in the workplace.

Developing a Business Case

Overview

This program will provide participants with the knowledge and skills to analyse, create and communicate a successful business case to meet your organisation's unique needs.

Emotional Intelligence - Half-day and One day

Overview

This program focuses on understanding emotional intelligence concepts and techniques, and applying them in the workplace.

Facilitation Skills - Half-day and One day

Overview

Participants will be able to understand and confidently demonstrate the principles and techniques of effective facilitation for different audiences to achieve positive outcomes.

Interpersonal and Communication Skills - Half-day and One day

Overview

Participants will be able to understand the dynamics of interpersonal relationships and communication skills and develop and practice strategies to be more effective communicators.

Interactive Meeting Process

Overview

We all spend many hours each year in meetings within our organisations. Many times these meetings are unproductive and at times even detrimental to the effective workings of the group. This program investigates processes and strategies that can be adapted to most group meetings. It assists participants to develop procedures that will enhance full participation, lead to higher quality decisions being made and ensure greater follow up in terms of actions to be taken.
The program could be suitable for individuals who lead meetings, or groups that wish to improve their meetings. The course does not include formal meeting procedures.

Minute Taking

Overview

Effective and efficient minute taking is one of the key skills required for the accurate communication of the outcomes of meetings. This course will examine the processes required for effective minute taking and provide opportunity for participants to practise the relevant skills.

Negotiation Skills - Half-day and One day

Overview

Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.

 

Presentation Skills - Half-day and One day

Overview

This program is suitable for participants interested in learning how to plan and present a workshop for others. As well as providing a grounding in sound presentation techniques, it explores issues such as the nature of change and adult learning theory. Participants practise presentation skills and receive feedback on their performance. The course provides a valuable opportunity for people who wish to become involved in up-front training of adults.

Presentation Skills - Two Day

Overview:

This two-day workshop will explore the key elements in developing a workshop to make a professional presentation to an audience. It will allow participants to investigate issues of; planning the presentation; the use of verbal and non-verbal skills during the presentation; the effective use of visual aids to enhance rather that detract from the main messages; and provide strategies for dealing with nerves. The workshop will also assist participants to develop an interactive presentation style with their audiences through an understanding of active listening skills, questioning technique and the use of group processes. There will be opportunities provided during the two days for participants to practice these skills and receive feedback on their performance.

Stress Management

Overview

The program is designed to assist in the development of constructive strategies to increase personal resources in times of frustration and stress.

Team Building

Overview

In today’s workplace staff are required to build links and relationships with others to develop teams capable of cohesively working towards common goals. Ongoing organisational restructuring, and short term project and contract work requires staff to adopt behaviours conducive to building teams with members that understand each other and what the organisation requires of them.

This program focuses on work related issues to establish or redefine team goals and expectations as the base for building effective teams. Exploration of individual styles, team roles and work related issues allow participants to engage in collaborative practice using processes that can be transferred into the workplace.

Team Building with MBTI

Overview

This program uses the Myers-Briggs Type Indicator as a way for teams to identify individual preferences for communicating and making decisions and the impact of this on its functioning. 
A team can identify its personality type profile and identify ways of fully using individual strengths, as well as improving its communication and decision-making.