Negotiation Skills - Half-day and One day


 Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.


  • Principles, stages and techniques of successful negotiation
  • Researching clients needs
  • Strategies and tactics
  • Negotiator styles and influence
  • Dealing with conflict
  • Effective non-verbal communication and body language
  • Questioning techniques
  • Planning and practicing skills
  • Applying negotiation skills to reach agreement
  • Maintaining on-going relationship