Negotiation Skills - Half-day and One day

Overview

 Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.

 Content

  • Principles, stages and techniques of successful negotiation
  • Researching clients needs
  • Strategies and tactics
  • Negotiator styles and influence
  • Dealing with conflict
  • Effective non-verbal communication and body language
  • Questioning techniques
  • Planning and practicing skills
  • Applying negotiation skills to reach agreement
  • Maintaining on-going relationship