Facilitation Skills - Half-day and One day

Overview

Participants will be able to understand and confidently demonstrate the principles and techniques of effective facilitation for different audiences to achieve positive outcomes.

Content

  • Principles of successful facilitation
  • Facilitation techniques
  • Facilitation processes for working with individuals and various sized groups
  • Interpersonal communication techniques to achieve positive outcomes
  • Managing personality differences
  • Defusing a difficult situation
  • Engaging reluctant or difficult participant
  • Guidelines for designing and facilitating an effective outcome
  • Understanding and improving your facilitation style
  • Giving and receiving feedback
  • Practising different facilitation techniques