Interpersonal and Communication Skills - Half-day and One day

Overview

Participants will be able to understand the dynamics of interpersonal relationships and communication skills and develop and practice strategies to be more effective communicators.

Course Content

The content can include:

  • Characteristics of effective communication
  • Barriers to effective communication
  • Responsible assertive communication
  • Types of assertive behaviours
  • Active listening
  • Dealing with those difficult situations

Course Outcomes

As a result of this program, participants should be able to:

  • Identify barriers to effective communication;
  • Examine their usual communication styles;
  • Explore different types of assertive behaviours;
  • Enhance the skills of active listening; and
  • Practise these skills in a supportive environment.