Emotional Intelligence - Half-day and One day

 

Overview

 

This program focuses on understanding emotional intelligence concepts and techniques, and applying them in the workplace.

 

 

Outcomes

On completion of the course participants will be able to:

  • Define Emotional Intelligence
  • Explain the four core skills required for emotional intelligence
  • Describe associated verbal communication
  • Describe associated non-verbal communication
  • Explain the Social Management and Responsibility implications.
  • Use tools to regulate their emotions
  • Gain Control (of their emotions)
  • Apply the concepts and techniques in the workplace
  • Use the skills to have a positive impact in their lives.