Recruitment and Selection Skills for Panels - One day


The program provides participants with the skills required to undertake effective panel selection of staff within the public sector. All information provided will be consistent with legislative requirements, the Public Sector Standards and current selection processes.
The content of the course is based on a combination of the provision of current information, the application of knowledge and skills practice.

Change Management - Half-day and One day


This workshop will focus on strategies to use to support people through change, as they come to terms with what is required in the changed situation. It will explore the difference between change and transition and the ways in which change needs to be lead, if it is to be effective and productive.

Coaching to Enhance Motivation and Performance

This program is designed for managers and supervisors who have the responsibility for the performance development or supervision of staff. The program is designed to develop skills and understandings to support the learning and development of staff to complement the performance management/ development process and build skill and knowledge within the workplace.

Counselling Skills for the Workplace

This workshop will explore the application of  counselling skills in a work context to assist resolve issues impacting on the workplace.

Emotional Intelligence - Half-day and One day


This program focuses on understanding emotional intelligence concepts and techniques, and applying them in the workplace.

Giving and Receiving Feedback

In an effective work environment, staff need to be skilled in giving and receiving feedback.  Whether in the day to day interactions in the office, or as part of a performance management system, many individuals find it difficult to give feedback in a consistent and effective manner.
By analysing specific situations, skills and behavioural styles, participants are able to gain insight into the complexities of the process and then begin to practise the skills necessary to increase their effectiveness.  The program enables participants to develop their understanding of the role of feedback as a key to effective communication in the workplace.

Leading and Managing Teams - Half-day and One day


Many work place environments require skill in maximising team outcomes. To do that effectively team leaders must understand the interplay between ensuring team members achieve planned tasks and do so collaboratively and cooperatively, building and maintaining team morale and harmony. Participants will be engaged through input, discussion and activities in both reflection and planning to impact positively on their team leadership competencies.

Managing Difficult People

This program is built on the premise that “there are no difficult people, just different people and difficult situations.” Using the Myers- Briggs Type Indicator or the DISC - Dimensions of Behaviour and a model of examining belief systems, participants will have the opportunity to develop personal strengths and investigate differences. Strategies for effectively managing different people will be investigated.

Managing Employee Performance - Half-day and One day


An effective performance management process is designed to enhance the growth and development of all staff to assist in achieving organisational goals. This program outlines the underlying principles behind an effective performance management system and focuses on the skills associated with conducting effective performance management processes for those who may be responsible for the management of others.

The program highlights the skills required to negotiate performance agreements; give and receive feedback; and resolve conflict within the performance management process. The course can be adapted for staff who do not have a performance manager's role but are required to participate in the process.

Managing People - Half-day and One day


Participants will be able to understand the principles and strategies of leading and managing people and apply the skills to achieve a better work environment with increased co-operation and productivity from colleagues.


The process of mentoring is now being seen as a critical tool of down-sized, high-tech organisations that strive to remain globally competitive. It is based on the belief that the use of an experienced role model who coaches and advises less experienced staff is a very effective way of utilising and developing skills in the workplace.
This program focuses on the skills required to be an effective mentor and explores the critical issues that need to be addressed in putting a mentoring process in place in an organisation.

Team Building

In today’s workplace staff are required to build links and relationships with others to develop teams capable of cohesively working towards common goals. Ongoing organisational restructuring, and short term project and contract work requires staff to adopt behaviours conducive to building teams with members that understand each other and what the organisation requires of them.

This program focuses on work related issues to establish or redefine team goals and expectations as the base for building effective teams. Exploration of individual styles, team roles and work related issues allow participants to engage in collaborative practice using processes that can be transferred into the workplace.

Team Building Using MBTI

This program uses the Myers-Briggs Type Indicator as a way for teams to identify individual preferences for communicating and making decisions and the impact of this on its functioning. 
A team can identify its personality type profile and identify ways of fully using individual strengths, as well as improving its communication and decision-making.