Conflict Management

Conflict Management - Half-day and One-day

Overview

Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations.

Content

  • The basis of conflict
  • Identify major factors contributing to conflict situations
  • Stages of conflict resolution
  • Roles of values, beliefs and self awareness in conflict and conflict resolution
  • Personal styles of conflict management
  • Strategies and skills for managing conflict
  • Models of conflict resolution including mediation, conciliation and facilitated negotiation
  • Active listening and questioning techniques
  • Assertiveness techniques
  • Building win|win solutions to conflict situations
  • Leading conflict resolution situations