Conflict Management

Conflict Management - Half-day and One-day


Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations.


  • The basis of conflict
  • Identify major factors contributing to conflict situations
  • Stages of conflict resolution
  • Roles of values, beliefs and self awareness in conflict and conflict resolution
  • Personal styles of conflict management
  • Strategies and skills for managing conflict
  • Models of conflict resolution including mediation, conciliation and facilitated negotiation
  • Active listening and questioning techniques
  • Assertiveness techniques
  • Building win|win solutions to conflict situations
  • Leading conflict resolution situations