Emotional Intelligence

 Emotional Intelligence - Half-day and One day


This program focuses on understanding emotional intelligence concepts and techniques, and applying them in the workplace.


On completion of the course participants will be able to:

  • Define Emotional Intelligence
  • Explain the four core skills required for emotional intelligence
  • Describe associated verbal communication
  • Describe associated non-verbal communication
  • Explain the Social Management and Responsibility implications.
  • Use tools to regulate their emotions
  • Gain Control (of their emotions)
  • Apply the concepts and techniques in the workplace
  • Use the skills to have a positive impact in their lives.