Communicating and Influencing Effectively

Participants will be able to understand the dynamics of interpersonal relationships and communication skills, and develop and practise strategies to be more effective communicators.

This program explores frameworks and techniques for communicating and influencing with tact and integrity. It is designed with particular focus on communication with key stakeholders and clients, where no direct line responsibility exists and influence needs to be built on gaining cooperation from other parties.

Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and confidently with colleagues and clients. They will explore different styles and their appropriateness to different situations in the workplace.

Participants will explore the principles of conflict management and resolution and identify the main causes and stages of conflict escalation.  They will identify their own style of conflict management, and practise strategies and skills to apply to different situations relevant to their workplace.

This program explores the key elements of designing and delivering a professional presentation. Participants engage in planning the presentation; using verbal and non-verbal skills and visuals to enhance rather that detract from the main messages. The workshop can include developing an interactive presentation through active listening skills, questioning technique and group processes. There will be opportunities for participants to practise and receive feedback on their performance.

We spend many hours each year in meetings, some unproductive and at times even detrimental to the effective workings of the group. This workshop identifies processes and strategies that can be adapted to most group meetings. Participants develop procedures to enhance full participation, leading to higher quality decisions and ensuring a commitment to follow up action.

Participants will have the opportunity to review both purpose and audience needs when developing government documents. Participants engage in activities from planning key messages and applying appropriate structure, style and tone, through to drafting and editing text resulting in a professional document.

Participants will have the opportunity to review both purpose and audience needs when developing government documents. Participants engage in activities from planning key messages and applying appropriate structure, style and tone, through to drafting and editing text resulting in a professional document.